Launch day is not the finish line. Operating systems, libraries and cloud services change, security issues are discovered, and your own processes evolve. Software that nobody looks after slowly becomes a risk. Our maintenance and support service makes sure someone is responsible for keeping it healthy.
What it is
Maintenance and support is an ongoing collaboration after a system goes live. We keep the software and its dependencies up to date, apply security patches, watch how the system behaves in operation and gradually improve it as your needs change. The form and scope of that collaboration is agreed together, based on what your system and your team actually need.
It applies equally to software we built and to systems we take over from another team — whether that's a business application, an integration, a mobile app or a Super Intelligence solution.
Who it's for
- Companies that have just launched new software and want it looked after properly from day one.
- Businesses whose original developer or supplier is no longer available.
- Teams running systems that haven't been updated in a while and are unsure about their security.
- Companies with a Super Intelligence solution or integrations that need to be adapted as processes and connected systems change.
What's included
- Support scope by agreement — we agree together what is covered and how we work, based on your needs.
- Security updates — keeping frameworks, libraries and infrastructure patched against known vulnerabilities.
- Operational monitoring — watching the health of the system, so issues can be noticed and addressed early.
- Regular upgrades and improvements — gradual modernisation and new features, instead of a costly rewrite years later.
How we work
- Discovery — we look at the system, how critical it is for your business and what you expect from support. For software we didn't build, we review the current state first.
- Plan & architecture — we agree on the support scope, set up access, documentation and monitoring, and identify the most urgent updates.
- Development — we carry out updates, fixes and improvements in short cycles with continuous testing, so changes reach production safely.
- Launch & support — we release changes carefully, keep you informed and continue with further development as agreed.
Typical situations where it helps
- For example, a company whose web application was built by a freelancer who has since moved on, and nobody in-house knows how to update it.
- For example, a company running a business-critical system on outdated libraries that wants it brought up to date step by step.
- For example, a company with a mobile app that needs regular updates to keep working with new iOS and Android versions.
- For example, a company whose integrations occasionally break when a connected service changes, and wants someone monitoring and fixing them.
If you're considering handing over an existing system, read Taking over an existing software project, and for the security side, Data, privacy and reliability.
A partner close by
int32 is based in Kranj, Slovenia, and aims to be a long-term, accountable partner rather than a one-off supplier. Tell us about the system you'd like looked after at info@int32.si or through the contact page.